Frequently Asked Questions

Everything you need to know about our premium home textiles and decor.

What materials are used in Cotton & Twine products?

We prioritize natural fibers, specializing in 100% organic cotton, sustainably sourced linen, and high-quality jute twine to ensure both comfort and durability for your home.

How should I care for my luxury linens and throws?

To maintain the integrity of the fibers, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and harsh detergents.

What is your shipping policy for home decor items?

We offer standard shipping across the continental US within 5-7 business days. Fragile items are double-padded and insured to ensure they arrive at your doorstep in perfect condition.

Can I return an item if it doesn't fit my space?

Yes, we offer a 30-day return policy for all unused and unwashed items in their original packaging. Please note that custom-made orders are final sale.

Do you offer fabric swatches before I commit to a large purchase?

We do. You can order a curated swatch kit for our bedding and upholstery collections to help you match colors and textures to your existing home palette.

Are your products ethically manufactured?

Absolutely. We partner exclusively with Fair Trade certified workshops and artisans who adhere to strict environmental and labor standards.