Returns & Exchanges

At Cotton & Twine, we want you to love your home as much as we do, which is why we offer a 30-day return window for all items in their original condition. If your new linens or decor aren't the perfect fit, we are here to help you find an alternative or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all tags are attached and the products are securely protected for transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.